LOCAL: Provo's Parking Problem

Oct 06, 2009 20 Comments by

I went to pick up my car from Brigham Landing, where I left it to go out to eat with a friend. We came back to find that my car had disappeared. We both had missed the small sign at the large entrance warning us that this site was a University Parking Enforcement lot. It had been towed and it cost me $133 of hard-earned money I couldn’t afford to get it back.

When we went to go pick up my car, I couldn’t help but notice that University Parking Enforcement’s office was lavishly furnished, including large plasma TVs. Obviously they’re doing quite well making a profit off starving college students. While they’re watching their plasma TVs on their expensive leather couches, I’ll be selling plasma so I can pay my rent — and that’s only one of my parking woes.

I am sure the majority of students at Brigham Young University who own a car could commiserate with me on this statement; University Parking Enforcement is evil. There’s no better way to ruin your day than to come back to your car to find a ticket or a boot on it — or even worse, to not find your car at all.

Finding parking around Provo is hard enough as it is. Why do they have to put ridiculously absurd regulations on every single blessed available parking spot? Why do they all have different rules and hours so you never know when and where it’s okay to park?

University Parking Enforcement always says the rules are listed on the sign at the entrance to the parking lot. Is it just me or are these signs impossible to see and read? They are so tiny and never well-lit. How in the world are we supposed to stop and read the signs at the entrance while turning into a parking lot from a busy road without getting T-boned by speeding cars, in the dark or in the snow?

University Parking Enforcement is supposedly designed to make sure that residents of a complex will always have parking (or so they claim on their Web site), but there are several issues with this. One being that there is never enough parking at any given apartment complex. Also on that note, there is never enough parking around the university in general. They did recently build a whole new parking garage — but they gave it to the grad students. The grad students also took over the entire lot by the Wilkinson Center and the law school. The university responded to the outraged students by telling them that BYU is not a commuter school and then forced us to live within a two-mile radius of campus (which only leads to slumlords, but that’s a whole other issue).

Consider this: you’re a student in an art class and you have a huge project due – literally huge, and impossible to carry a mile in the snow. But there’s no parking. Or what about this scenario: you’re a girl who lives in an apartment complex that’s always supposed to have parking available, but there’s none. Ironically, there’s a nice empty parking lot right next to your apartment, but it’s forbidden for anyone to park there after midnight . You drive around the streets looking for a spot, but every inch of the curb is taken up by the overpopulated BYU community. You finally find a spot, but it’s ten blocks away. It’s nighttime, you’re alone and, of course, the street lights are either non-existent or broken, because the City of Provo isn’t too good at keeping the streets lit. As you walk home in the pitch black night, you wonder if you’ll be the headline in tomorrow’s newspaper as a robbery or rape victim.

There are some people who think parking enforcement is just another way to enforce the Honor Code by booting after midnight. Although this might not be the actual credo of University Parking Enforcement, I’m sure this fact appeals to BYU officials and housing management. This, too, is obnoxiously annoying for any gentleman who has the common decency to walk his date to the door and make sure she gets home all right by midnight, only to come back to find his car already with a boot on it. These situations I have described are just a few of the many scenarios in which students are taken advantage of by “the Nazis of the streets” (as they are less-than-affectionately called by everyone with whom I have discussed this matter).

Why did whoever let this company reign with terror in the streets of Provo ever think this was a good idea? We’re college students! We’re not made of money – that should be implied by our very nature. The supposed good reasons for this company’s actions only cause more detrimental problems than they solve. If I had my way, I would abolish University Parking Enforcement all together. However, knowing that that outcome would be impossible, I would like to suggest a few ways in which we can make this ordeal better:

The signs need to have the rules largely and clearly stated. They also need to be posted not only at the entrance of the parking lot — substantially lit or made of a brighter reflective material (as most signs without a hidden agenda to suck your money are) — but also should be placed in front of the parking stalls themselves. The signs’ revised placement would help drivers to not block traffic while trying to sit and read such a tiny sign and find all the rules. There needs to be some regularity in all of the lots everywhere to avoid confusion. Furthermore, the rates they charge college students should be a crime. They need to lower the rates and loosen up their Stalin-like grip.

Several people I talked to have tried to appeal their wrongful ticket/boot/tow and said the process and the paperwork are so ridiculous that it takes an incredible amount of time to ever get anything done. Since University Parking Enforcement is making enough money to afford flat screens in their offices, maybe they should put some of that money toward streamlining the appeals process or bettering their signs. University Parking Enforcement is a scam that convinces BYU housing management and local companies they are doing a noble thing, while simultaneously sucking every last penny from college students’ meager wallets.

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  • http://deanandyou.com Dean

    I hate getting booted and towed as much as the next guy, but I do realize:

    1. Plasma TV’s aren’t really that expensive
    2. A business is a business. They’re going to try to make money to stay alive.
    3. If you want to change the legality of this get involved in the elections for this year (join http://provocitizens.net/)
    4. Realize that things are only going to get worse if the students don’t get involved in local politics: http://www.deseretnews.com/article/705321322/Provo-mulls-vehicle-boot-fee.html#

  • Jonny

    The problem is with the landlords. The cost of parking violations should be determined by them, not by the booting Companies. Heck, BYU only charges $10. Is a parking Spot at king henry really worth 12 times as much as a spot at BYU? The city of Chicago only charges $50.

  • http://randallcastillo.blogspot.com/ Randall

    Dean,

    Have you been to the UPE office? It’s more than just 42″ plasmas (which they’ve had long before the sudden drop in price for HD sets — we’re talking around 3,000 a piece, easily). As Kristin also noted, there’s the fine leather couches among many other niceties.

    “A business is a business” is one of the most pathetic excuses for legalized larceny and otherwise outrageous and ridiculously overdone enforcement practices I’ve ever heard of. It’s in the same vein as using “boys will be boys” to excuse inappropriate behavior by a parent who doesn’t want to do their job. Just because you have a business doesn’t mean you’re behaving morally or justly. And even if a business started off this way, it doesn’t mean they can’t or won’t fall into patterns of greed and abuse of power. And “stay alive”? Really? It’s okay for a man to start a company that extorts a town of college students, tourists, and visitors because he needs to survive? You make it sound like he had two choices in life: start this bullshit business or die from starvation. I’m sure the man has an education he could have used differently, and if not he could have either obtained one or picked up a job that didn’t require one. Millions of Americans do this daily.

    Your first link is dead, so I don’t quite know what the purpose of it is. But again, you’re excusing behavior that most agree is wrong and over the top. The point is things shouldn’t be the way they are in the first place. And yes, it would be great if pulling a lever at the polls would equate to getting rid of parking enforcement companies forever, but don’t you think that would have been done by now if it were a viable option? The reason it hasn’t changed probably has more to do with the fact that the city, the housing complexes, and the school are all profiting from companies such as these, either financially or in some other way. Additionally, this is a college town filled primarily by college students. Most of us are extremely busy with class, work, and other responsibilities, making it very easy to miss events such as these. So even if a few can make time to get involved, most probably won’t be able to. Again, the point here is that these companies shouldn’t exist in the first place.

    You say you hate booting, but making excuses for the company isn’t exactly the best way to show it. If anything, it sounds more like you work for the company itself.

  • Jon

    Dear Dean,
    1. If “aren’t really that expensive” to you is $500 plus, then you obviously don’t understand the worth of money. And the fact that University Parking can make that money in 10 boots or less, which takes maybe 2 hours on any given night is pretty ridiculous. In fact the cost of plasma tvs isn’t really the issue, it’s the fact that they’re displaying an item in their place of business that represents a certain status symbol. Displays of wealth in our society are fairly highly regarded and for University Parking to flaunt these displays is unethical as a business practice. There are certain places we as consumers go to expecting to feel the “wealth” of that business, lawyers offices, doctors offices, etc. Most of these places we go to we accept such displays because they are what society (and ourselves) have deemed ‘high class’ or appropriate places to show how well the business is doing. If I walked into a doctors office and saw three year old magazine subscription, circa 1970′s upholstery or old IBM computers, I would turn and walk away. So to say that it is inappropriate for University Parking (who profits off of other peoples misfortunes) to display symbols of wealth, is spot on.
    2. A business is a business eh? Well I’m sure the Enron execs told themselves the same thing. And “to stay alive” is exactly the issue. But who’s the main target of the issue, University Parking? Nope. It’s us, the people who get booted, towed or ticketed. Obviously Univ Parking is doing better than just “staying alive” (ie their cushy offices). And while every business wants to make some money, I don’t see how a $50 boot can be viewed as anything other than a rip off. Even if the guy has to get up out of his chair over off of State in Provo, drive their 2004 Jeep Liberty maybe 10 minutes, bend down, turn a key, lift a 40lb piece of metal, and drive back, a total of maybe 25 minutes, how is it that it justifies $50? Now, if they had one or two boots a week, sure, that’d be justifiable. But the one time I wasn’t absolutely furious at the booter who had to come take it off, I talked to him for a few minutes, he apologized for the wait, he had three other “customers” to deal, and a “bunch of other” calls to get to. So staying alive isn’t an issue for University Parking, but for the students who have to call up parents or friends for $50 or $130 just so they can get to class the next day is. So please try not to roll it off your shoulders as just business or staying alive.

    I do agree with you though, that students/plaintiffs/victims need to get involved. While I’m not sure about what all is going on around Provo, but I’ve submitted several complaints to the BBB, and certainly educated myself on where and what parking places are appropriate.

    Jonny is right too. Because the landlords/management companies are the ones who hold the contracts with University Parking. Allowing them to so heavily patrol parking lots. Parking is a major issue in Provo, and if the students really want to get back at University parking, all we have to do is take a little extra time and educate ourselves, that way, when Univ Parking stops getting calls or seeing cars parked “illegally” they’ll start to feel it just as we all have.

  • http://deanandyou.com Dean

    You guys bring up a lot of good points. I think you might have read a bit further into what I said than what I meant.

    If you don’t like what’s happening with booting then you should do something about it.

    Talk to your landlord/apartment

    Talk to your city representatives

    Go to a city meeting (saying you don’t have time is a cop out Randall. You had enough time to write your hyperbolic rant)

    Vote in the city elections (and yes it can make a difference. The vote for mayor can come down to less than 100 votes.)

    Don’t blame other people for your parking somewhere you shouldn’t. If you’re visiting someone here in town they should tell you where you should park. If you live here you know that most apartments have a booting/towing policy. If people stopped doing this then the companies wouldn’t survive anyways.

  • http://randallcastillo.blogspot.com/ Randall

    They have a lot of city meetings at one in the morning, do they?

    I don’t think anyone getting booted (at least not anyone here) is pointing the finger at others saying it’s their fault they parked illegally. Our complaint is that the fines are unreasonable and the practice is unconstitutional. Again, what they’re doing is basically legalized larceny — forcibly taking command of your property and holding it ransom until they squeeze as much out of you as the city will let them. There’s all kinds of opportunities for dishonesty, and they’re basically allowed to do what they want. I’ve heard stories and personally witnessed them booting cars that were allowed to park and in lots without the proper warnings being posted. Their “appeals” system is a joke.

    I’m tired of towing company apologists using that same old argument. “Just follow the rules and there won’t be any problems.” Those that either came to school here or have to live here (were raised in the area, etc.) can’t realistically just not drive and park anywhere. And those at BYU most likely didn’t realize how terrible of a city this is for parking before they came here. Additionally, undergrads are forced to live in BYU approved housing — most or all of which are under the company’s watch. So there’s that.

    And again, I’m not saying our individual votes don’t count, I’m just saying I doubt there would be a mayor who’d voluntarily take down these companies or help pass laws that would benefit students in the fight against these practices. Not when both the city and BYU are probably benefiting one way or another from their existence.

  • http://deanandyou.com Dean

    Ok. So you’ve got that off your chest. Now how would you suggest that apartment complexes enforce their parking? The penalty for parking illegally has to be enough to deter people from intentionally parking there and if it’s going to be done by a 3rd party it would have to be enough to make a viable business plan. This would all have to be done within the limits of the law as well.

    If you can come up with a viable option here and if you are unable to change the parking enforcement through getting involved politically then maybe you should just start your own competing business.

    How about you give out some possible solutions instead of just ranting about it all. I

  • Shannon

    For those of you who complain about the signs they are exactly the way Provo city ordinance requires them go to provo.org to review the specifics on size and lettering. Also the WARNING at the top of the signs is about 4″ tall and the letter is reflective. Provo city ordinance also mandates how far from the entrances the signs may be. In addition UDOT mandates the tow fees which is $121/hr and then a percentage is a fuel surcharge go to UDOTs website to find out the specifics. Also non-consent tows on private properties are a lot higher amount compared to your typical shop tow and people don’t understand that. Personally it’s a brilliant business.

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  • http://www.livingroomwarehouse.com/ Sectional Sofas

    This is the mostly problems of small schools.

  • http://universityparkingenforcement.blogspot.com Universityparkingenforcement

    I loved your post. I just started a new blog called “University Parking Enforcement Sucks”. If you have a bad experience that you’d like to share about University Parking Enforcement, you should go to universityparkingenforcement.blogspot.com or email your experience to universityparkingenforcement@gmail.com to have it posted.

  • http://universityparkingenforcement.blogspot.com Universityparkingenforcement

    I loved your post. I just started a new blog called “University Parking Enforcement Sucks”. If you have a bad experience that you’d like to share about University Parking Enforcement, you should go to universityparkingenforcement.blogspot.com or email your experience to universityparkingenforcement@gmail.com to have it posted.

  • Jen

    First of all Kristin, there are signs legally posted within 5-15 feet of the entrance. The sign is at least 3 feet by 2 feet the WARNING at the top of it is almost 4 inches and get this REFLECTIVE hmmmmm go figure. It is so clearly stated and is ultimately the drivers responsibility to be aware. It is up to the property owners to decide if they want any additional signs in front of designated stalls which in most cases are just vandalized ripped out only costing the property owners and parking enforcement companies more money only resulting in fees going up in rent and such due to rude and immature tenants. UDOT mandates the fees it is considered a NON-CONSENT tow which is considered a high risk tow because it is being towed against the drivers will. Consider it like a repossession if you will. The insurance is ten times higher on the vehicles and there are lots of legalities, city & state regulations that they are required to be in accordance with. I personally think there is a need for parking enforcement at colleges and that you just need to be aware of your surroundings and most importantly ask if you don’t know there is a 24 hour number posted on all signs. The reason why it takes so long to fight the boot or tow is because of legal reasons everything has to be documented. Booting and towing is common practice nationwide it sucks but is needed. If you pay to live somewhere shouldn’t you be able to come home and have a place to park instead of having the friends family and visitors take up the already limited spaces. I think I like the idea of coming home and being able to park instead of having to find a spot several blocks away. Your just mad you got towed missed the signs. It was posted take some personal accountability.

    • Elderdonk

      I don’t like Jen’s response. Must be a UPE employee… Arlington Drive has a tow truck run up it literally every 7 minutes. I counted one day when I was bored. For 1 hour at 7pm there were 8 tow trucks that passed by. Secondly, the guys that run them are complete douchebags. I had a friend who had his car running, ran inside to grab a shelf and bring it to his truck. When coming downstairs and outside there was a tow truck and a guy writing down information… We asked what he was doing and he said this car is in our possession now and will cost $150 to give it back. He didn’t even start getting equipment out and we were away from the truck for literally 3 minutes or less. This is just straight up Idiotic. Another occasion. I was moving out of Arlington, and the exact same situation… I was moving things from my house into my car. My car was parked in front of MY garage, on the very corner where it would not bother anyone. What happens? Tow man comes on his 7 minute plunder and starts hitching my car (with hazards on) while I was upstairs grabbing a box. I asked if there was a 15 minute grace period? He said no… I talked with 4 other tow men on other accounts who said there was a 15 minute grace period with hazards and if the car is left attended. Since I had my garage door open and door into the house, maybe the idiot didn’t realize I was just 10 feet from my car.

  • Jen

    First of all Kristin, there are signs legally posted within 5-15 feet of the entrance. The sign is at least 3 feet by 2 feet the WARNING at the top of it is almost 4 inches and get this REFLECTIVE hmmmmm go figure. It is so clearly stated and is ultimately the drivers responsibility to be aware. It is up to the property owners to decide if they want any additional signs in front of designated stalls which in most cases are just vandalized ripped out only costing the property owners and parking enforcement companies more money only resulting in fees going up in rent and such due to rude and immature tenants. UDOT mandates the fees it is considered a NON-CONSENT tow which is considered a high risk tow because it is being towed against the drivers will. Consider it like a repossession if you will. The insurance is ten times higher on the vehicles and there are lots of legalities, city & state regulations that they are required to be in accordance with. I personally think there is a need for parking enforcement at colleges and that you just need to be aware of your surroundings and most importantly ask if you don’t know there is a 24 hour number posted on all signs. The reason why it takes so long to fight the boot or tow is because of legal reasons everything has to be documented. Booting and towing is common practice nationwide it sucks but is needed. If you pay to live somewhere shouldn’t you be able to come home and have a place to park instead of having the friends family and visitors take up the already limited spaces. I think I like the idea of coming home and being able to park instead of having to find a spot several blocks away. Your just mad you got towed missed the signs. It was posted take some personal accountability.

    • Elderdonk

      I don’t like Jen’s response. Must be a UPE employee… Arlington Drive has a tow truck run up it literally every 7 minutes. I counted one day when I was bored. For 1 hour at 7pm there were 8 tow trucks that passed by. Secondly, the guys that run them are complete douchebags. I had a friend who had his car running, ran inside to grab a shelf and bring it to his truck. When coming downstairs and outside there was a tow truck and a guy writing down information… We asked what he was doing and he said this car is in our possession now and will cost $150 to give it back. He didn’t even start getting equipment out and we were away from the truck for literally 3 minutes or less. This is just straight up Idiotic. Another occasion. I was moving out of Arlington, and the exact same situation… I was moving things from my house into my car. My car was parked in front of MY garage, on the very corner where it would not bother anyone. What happens? Tow man comes on his 7 minute plunder and starts hitching my car (with hazards on) while I was upstairs grabbing a box. I asked if there was a 15 minute grace period? He said no… I talked with 4 other tow men on other accounts who said there was a 15 minute grace period with hazards and if the car is left attended. Since I had my garage door open and door into the house, maybe the idiot didn’t realize I was just 10 feet from my car.

  • James Booth

    Please let everyone know that there is a Facebook group for this as well. http://www.facebook.com/universityparkingenforcement

  • James Booth

    Please let everyone know that there is a Facebook group for this as well. http://www.facebook.com/universityparkingenforcement

  • James Booth

    Please let everyone know that there is a Facebook group for this as well. http://www.facebook.com/universityparkingenforcement

  • James Booth

    Please let everyone know that there is a Facebook group for this as well. http://www.facebook.com/universityparkingenforcement